Bio:
Melissa is a gifted communications and sales-effectiveness expert. She brings 12 years experience in the Training & Development industry, with an emphasis in Human Resources and Behavioral Science. She has a strong coaching and development background and outstanding communication skills. She's recruited, trained and coached both managers and sales and service teams in direct and channel environments for small, niche organizations as well as large Fortune 500 companies.

Memberships/Associations:
International Society for Performance Improvement

Books/Whitepapers/Articles:
Replicating Top Performers: Leveraging Internal Best Practices to Dramatically Improve Team Performance
The Baby Boomer Exodus: Retaining Knowledge and Experience after Retirement

Certifications/Awards:
Mediation & Conflict Resolution

Workshops/Keynotes:
10 Things They Don’t Teach Telemarketers (Teleservices, Telesales)