Bio:
Eve Doll, President of Customer,
Inc., has been serving the call center industry
since 1984, helping clients achieve measurable
improvements in their quality efforts. Her
expertise is in defining and measuring service-related
competencies.
Customer, Inc. offers quality monitoring,
consulting and training services. They've evaluated
over one million service and sales calls for
clients both large and small. They've worked
with clients such as Sprint PCS and Cox Communications
to develop tools and systems for performance
measures and KPI’s. They've created and
delivered skills based sales and service training
for diverse clients such as PacifiCare Health
Services and Fujitsu Business Systems.
Customer, Inc. is performanceAgents'
certified partner.
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